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return policy

2.          Voluntary exchange policy
2.1        In addition to your statutory right of cancellation, we voluntarily offer you the opportunity to return the goods you have purchased from us. This means
             that you can return any items purchased from the Modepur online shop (see clause 2.3 for exceptions) without stating the reason for the return of goods,
             within 10 days of their receipt, provided that the goods are complete, unused and undamaged. You are only permitted to try on the goods as is common
             practice in a retail store.

2.2.       Customers resident in countries other than Switzerland undertake to contact us in advance by email if they would like to return or exchange goods, to
             notify us in writing of the return and to find out about the returns procedure. Such customers must contact us within 4 days of receiving the goods.

2.3        Our voluntary exchange policy does not apply to items for which a supplementary order has been placed with the supplier at the customer's specific request
             (e.g. because www.modepur.ch does not stock this item or a particular size), or if the item has been personalised or manufactured to the customer's
             specifications, or altered by our tailor. Furthermore the right of return does not apply to ArtePura candles or to any ArtePura items that we purchase direct
             from or have manufactured by the supplier.

2.4        In addition you have the statutory right of cancellation mentioned above in clause 3.

3.          Statutory instructions relating to returns

3.1        Return of goods
             You are entitled to return the goods within 10 calendar days without stating a reason by sending the goods back to us, subject to the conditions stipulated in
             clauses 2.1 and 2.2. The period allowed for the return begins at the earliest on the date you receive the goods and these instructions. This period is deemed to
             have been met if the goods are dispatched in good time. Goods are returned at your risk and expense.

            Goods must be returned to:
            Modepur GmbH
            Bösch 80A
            CH-6331 Hünenberg

3.2       After the return of goods        
            In the event of an effective return, the consideration received by both parties must be surrendered together with any benefit (e.g. benefits of use) gained.
            Compensation may be demanded if there has been deterioration of the goods. This does not apply if the deterioration of the item is solely due to its
            examination – as you would have been able to do in a retail outlet, for instance. Furthermore you can avoid the obligation to pay compensation by not using the
            goods as if they were in your possession and by refraining from doing anything that could impair their value. End of information about cancellation.

3.3       Information about exceptions
            The right of return does not apply to goods that www.modepur.ch does not keep in stock and has ordered from the supplier specially at the customer's request
            or that have been altered by our tailor in line with your requirements. There is also no right of return with regard to ArtePura candles or any ArtePura items
            that have been specially ordered from the supplier and that are produced for you (see clause 2.2). Our statutory liability in the event of quality defects remains
            unaffected.

 

 

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